At MBC Customz, every custom shoe is a handcrafted, made-to-order art piece. By placing a custom order, you acknowledge and agree to the following terms.
Custom Work & Final Sale
All custom shoes are made to order and final sale.
No refunds
No returns
No exchanges
Once work has begun, orders cannot be canceled under any circumstance.
Turnaround Time
Typical turnaround: 3–6 weeks
Timeframes may vary based on workload and design complexity
Rush orders are not guaranteed unless agreed upon in writing
Delays caused by material sourcing or shipping carriers are outside of MBC Customz’s control.
Shipping & Liability
Orders ship once full payment is received
MBC Customz is not responsible for lost, stolen, or damaged packages once shipped
Shipping insurance is recommended and available upon request
